Refund policy
We hope you are satisfied with your shopping experience at ZHONG TIAN (HK) COMMUNICATION ACCESSORIES CO., LIMITED. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy to ensure that your shopping experience is pleasant.
1. 14-day unconditional return and exchange
You can return or exchange your product within 14 days from the date you received it. Please ensure that the product is unused, undamaged, and retains the original packaging and all tags.
Return or exchange requests must be made within 14 days via email to [email protected], and provide the order number and reason for return or exchange.
2. Return or exchange conditions
The product must be in its original condition, unused, unwashed, undamaged, and retain all original tags and packaging.
Return or exchange requests must be accompanied by proof of purchase (such as order confirmation email or invoice).
3. Return or exchange process
Please contact our customer service team via email to [email protected] to make a return or exchange request, and provide the order number and reason for return or exchange.
Our customer service team will respond to your request within 7 business days and provide detailed instructions for return or exchange.
Please follow the instructions provided by the customer service team to send the product back to our designated return address. Return shipping costs are borne by the customer unless the product is of quality problem or the wrong product was sent.
4. Refund
Once we receive and inspect your return and confirm that it meets the return conditions, we will process the refund within 7 business days.
The refund will be returned to your payment account. The specific arrival time may vary depending on the payment method and bank processing time.
5. Exchange
If you need to exchange the product, please indicate the product and size you need to exchange in the return or exchange application. We will arrange the exchange for you as soon as possible after receiving and inspecting the returned product.
The delivery time of the exchanged product will be subject to stock availability. If the required product is out of stock, we will contact you and provide other solutions.
Contact Us
If you have any questions or need help, please feel free to contact us at [email protected]. We are committed to providing you with quality service and support.